A player has leveled serious allegations against BiggerZ Casino, claiming their account was terminated while roughly 6.75 BTC in winnings was kept. The justification offered to the player raises questions that a vague reference to an "internal review" cannot dispel.
The player says they had already completed KYC verification and were allowed to keep playing and withdrawing. After securing a major win, the player began the withdrawal process. At that point, BiggerZ allegedly imposed a $10,000 daily withdrawal limit — approximately 0.15 BTC per transaction based on the Bitcoin exchange rate at the time.
Notably, according to the player, BiggerZ went beyond merely setting the cap — the casino expressly instructed the player to file withdrawals of about 0.15 BTC each. The player complied with those instructions to the letter.
Consequently, a large number of withdrawal requests were submitted in line with the exact process and limits BiggerZ had outlined. But once the player had done everything the casino instructed, the payments allegedly ceased. The remaining balance — close to 6.75 BTC — was never disbursed, and the account was later closed.
THE QUESTIONS THAT DEMAND ANSWERS
This sequence of events gives rise to one fundamental question:
If BiggerZ Casino had a legitimate basis to believe the player's funds could not be withdrawn, why did it tell the player to continue submitting withdrawals within the casino's own withdrawal-limit structure in the first place?
And if a problem with the player's account surfaced later, what had changed since the casino had already approved KYC and permitted both play and withdrawal?
BiggerZ should provide clear answers to the following:
1. Why were withdrawals stopped after the player followed BiggerZ's stated withdrawal procedure?
2. Why was the player told to submit individual withdrawals of roughly 0.15 BTC?
3. Were those withdrawals treated as valid and compliant at the time BiggerZ instructed the player to make them?
4. If BiggerZ later concluded the player was not entitled to the remaining balance, when was that determination made and on what specific contractual grounds?
5. What exact rule or term does BiggerZ cite to justify withholding approximately 6.75 BTC?
6. What evidence backs up that decision?
7. Why was the player's account closed instead of the remaining funds being processed or returned?
8. Why were earlier withdrawals allowed before the remaining balance was frozen?
9. Why was the matter not resolved despite the player repeatedly contacting the casino?
10. Why did the Casino Guru complaint remain unresolved without sufficient supporting evidence or a satisfactory explanation from BiggerZ?
THIS IS MORE THAN A WITHDRAWAL DELAY
A delayed withdrawal is one thing. A casino closing an account while allegedly holding approximately 6.75 BTC is considerably more serious.
The player insists they satisfied the casino's KYC requirements, followed the withdrawal instructions given to them, and submitted withdrawals within the limits BiggerZ itself communicated. If that account holds up, the central issue is no longer just "Why hasn't the withdrawal arrived?"
The issue becomes:
What specific justification does BiggerZ Casino have for keeping the player's remaining Bitcoin after the player followed the casino's own withdrawal instructions?
A casino ought to be able to answer that question with evidence. An unexplained internal review — with no clear reason, supporting documentation, or defined resolution — does not adequately address a disputed balance of this magnitude.
CASINO GURU CASE
The player took the matter to Casino Guru, where the complaint remained unresolved.
Casino Guru complaint:
Other review sites:
BiggerZ casino reviews on Casino Guru:
BiggerZ casino reviews on Trustpilot:
The existence of an unresolved complaint does not by itself prove wrongdoing. However, it does show that the dispute has not been satisfactorily resolved through that channel — which makes transparency all the more important.
BiggerZ now has an opportunity to address the allegations head-on and provide the evidence supporting its position.
WHAT SHOULD HAPPEN NEXT?
If BiggerZ has a legitimate contractual or regulatory basis for withholding the approximately 6.75 BTC, it should state that basis clearly.
If there is evidence of a breach of the casino's terms, that evidence should be presented through the appropriate dispute-resolution process.
If there is no valid basis for withholding the funds, the remaining balance should be released.
What should not happen is for a player to be left without their funds, without a clear explanation, and without meaningful evidence supporting the decision. Approximately 6.75 BTC is not an insignificant disputed amount. This case therefore warrants serious scrutiny from players, dispute-resolution bodies, and any relevant regulatory or licensing authorities.
Until the matter is properly explained, prospective players should exercise caution when considering whether to maintain substantial balances with the operator.
We are calling on BiggerZ Casino to address this case publicly, identify the precise basis for the account closure and withheld balance, and provide evidence supporting its decision.
The player is seeking two basic things: the return of the approximately 6.75 BTC they claim remains owed to them, and a clear, evidence-based explanation for why the funds were withheld and the account closed.
Evidence to claims:
charles233
Member, Provider
