Creating a knowledge base brings product knowledge, user experience, design skills together to ensure your customers can find solutions to their problems. It is advisable that you involve people from different work areas related to your industry and gather information and experiences valuable to your knowledge base. Start with your employees and customers first.
1. Home Page/Gateway of your Knowledge base:
At the top of the home page of your knowledge base there should be a
search bar that facilitates the users to search through the entire
knowledge base.
2. Creating knowledge base articles:
When your
customers have a problem, the knowledge base articles or support
articles are the first thing your customers see, not you or your helpful
support members. So, before writing knowledge base articles, you need
to create a structure for your articles. Keep it simple and user
friendly.
3. Make tutorial videos:
You may have heard that an image is worth a thousand words. For a video,
multiply that by another thousand. Videos effectively engage your
audience as a part of your marketing campaigns. It increases brand
awareness, traffic, and sales of your company.
4. Organize Content of your Knowledge base:
Organized content makes your knowledge base easy for your audiences to browse.
5. Upload your Content to a Server/platform:
You have helpful knowledge base articles and videos so upload your content on a shared platform.
