eTechSupport has been in business since 2005 and has successfully catered to a global customer base for Remote Infrastructure Managed Services such as Outsourced Web Hosting Support, Remote Server Administration, Helpdesk & Live Chat Support, Server Management & Monitoring, Migration as a Service and much more.
Semi-Dedicated Support service is designed for web hosts who require priority support near identical to hiring Dedicated Support Staff but without the high costs attached to it. eTechSupport Semi-Dedicated Support service offers prompt support as well as staff efficiency with similar SLAs. By virtue of sharing of staff between two web hosting companies, Semi-Dedicated Support service offers similar level of support as hiring dedicated staff but at a much lower cost.
eTechSupport Semi-Dedicated plans include 24/7 staff availability, 24/7 server monitoring, 24/7 emergency server administration and server security hardening in addition to the core support services.
KEY FEATURES
• Certified & Trained Staff
• 100% White Label Support
• 24/7/365 Server Monitoring
• Flexible Hours Coverage
• Standard SLAs
• Customizable Plans
• Monthly Work Reports
• Direct Communication Channels
SD Level-1
• Price/Mo - $300
• Skill Level - 1 x Level-1 Tech
• Availability - 8 Hours/Day, 5 Days/Week
• Certified Technicians √
• Mode of Communication - Helpdesk/Live Chat
• Quality Assurance - Supervision by 1 Quality Manager
• Direct Communication - Skype Communication
• Platform - Linux/Windows
• Number Of Tickets - Up to 100/Month
• Number Of Servers - Up to 5
• Response Time - 30 Mins.
• Resolution Time - 4-8 Hrs
• 7 Day Free Trial – Available
SD Level-2
• Price/Mo - $450
• Skill Level - 1 x Level-2 Tech
• Availability - 8 Hours/Day, 5 Days/Week
• Certified Technicians √
• Mode of Communication - Helpdesk/Live Chat
• Quality Assurance - Supervision by 1 Quality Manager
• Direct Communication - Skype Communication
• Platform - Linux/Windows
• Number Of Tickets - Up to 100/Month
• Number Of Servers - Up to 5
• Response Time - 30 Mins.
• Resolution Time - 4-12 Hrs
• 7 Day Free Trial – Available
SD Level-3
• Price/Mo - $600
• Skill Level - 1 x Level-3 Tech
• Availability - 8 Hours/Day, 5 Days/Week
• Certified Technicians √
• Mode of Communication - Helpdesk/Live Chat
• Quality Assurance - Supervision by 1 Quality Manager
• Direct Communication - Skype Communication
• Platform - Linux/Windows
• Number Of Tickets - Up to 100/Month
• Number Of Servers - Up to 5
• Response Time - 30 Mins.
• Resolution Time - 4-12 Hrs
• 7 Day Free Trial – Available
Should you have any questions or inquiries, talk to our Sales representatives on Live Chat/Skype or , we'll be more than happy to answer any questions and work out an inclusive custom quote for you
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