Semi-Dedicated Support Plan at etechsupport

etechsupport

eTechSupport has been in business since 2005 and has successfully catered to a global customer base for Remote Infrastructure Managed Services such as Outsourced Web Hosting Support, Remote Server Administration, Helpdesk & Live Chat Support, Server Management & Monitoring, Migration as a Service and much more.

Semi-Dedicated Support service is designed for web hosts who require priority support near identical to hiring Dedicated Support Staff but without the high costs attached to it. eTechSupport Semi-Dedicated Support service offers prompt support as well as staff efficiency with similar SLAs. By virtue of sharing of staff between two web hosting companies, Semi-Dedicated Support service offers similar level of support as hiring dedicated staff but at a much lower cost.

eTechSupport Semi-Dedicated plans include 24/7 staff availability, 24/7 server monitoring, 24/7 emergency server administration and server security hardening in addition to the core support services.

 

KEY FEATURES

·         Certified & Trained Staff

·         100% White Label Support

·         24/7/365 Server Monitoring

·         Flexible Hours Coverage

·         Standard SLAs

·         Customizable Plans

·         Monthly Work Reports

·         Direct Communication Channels

SD Level-1

Price/Mo - $300

Skill Level - 1 x Level-1 Tech

Availability - 8 Hours/Day, 5 Days/Week

Certified Technicians √

Mode of Communication - Helpdesk/Live Chat

Quality Assurance - Supervision by 1 Quality Manager

Direct Communication - Skype Communication

Platform - Linux/Windows

Number Of Tickets - Up to 100/Month

Number Of Servers - Up to 5

Response Time - 30 Mins.

Resolution Time - 4-8 Hrs

7 Day Free Trial – Available

SD Level-2

Price/Mo - $450

Skill Level - 1 x Level-2 Tech

Availability - 8 Hours/Day, 5 Days/Week

Certified Technicians √

Mode of Communication - Helpdesk/Live Chat

Quality Assurance - Supervision by 1 Quality Manager

Direct Communication - Skype Communication

Platform - Linux/Windows

Number Of Tickets - Up to 100/Month

Number Of Servers - Up to 5

Response Time - 30 Mins.

Resolution Time - 4-12 Hrs

7 Day Free Trial – Available

SD Level-3

Price/Mo - $600

Skill Level - 1 x Level-3 Tech

Availability - 8 Hours/Day, 5 Days/Week

Certified Technicians √

Mode of Communication - Helpdesk/Live Chat

Quality Assurance - Supervision by 1 Quality Manager

Direct Communication - Skype Communication

Platform - Linux/Windows

Number Of Tickets - Up to 100/Month

Number Of Servers - Up to 5

Response Time - 30 Mins.

Resolution Time - 4-12 Hrs

7 Day Free Trial – Available

 

Should you have any questions or inquiries, talk to our Sales representatives on Live Chat/Skype or FILL OUT THIS FORM, we'll be more than happy to answer any questions and work out an inclusive custom quote for you