Pay Per Ticket Support Plan at etechsupport.net

etechsupport

eTechSupport has been in business since 2005 and has successfully catered to a global customer base for Remote Infrastructure Managed Services which include Outsourced Web Hosting Support, Remote Server Administration, Helpdesk & Live Chat Support, Server Management & Monitoring, Migration as a Service and much more.

 

Per Ticket Support Plan by eTechSupport is an ideal support solution for any newly launched Web Hosting Company as you only pay for support tickets without compromising on 24×7 support coverage. With lesser number of support tickets in the beginning and most of them being basic level 1 or level 2 tickets, it doesn't necessarily warrant hiring in-house support staff thereby increasing fixed recurring costs.

 

This ticket support is entirely white-label support where a first response time of 30 minutes is assured while average resolution time assurance is of 4-8 hours. We support Linux as well as Windows servers with or without control panels such as Plesk, cPanel, DirectAdmin etc.

 

Key Features:

-  L1 and L2 Level Support

-  24x7x365 Support Coverage

-  100% White-Label Support

-  30 Mins. First Response

-  4-8 Hours Resolution Time

-  Unlimited Servers

-  Certified Team of Techs

-  Monthly Quality Review

 

Plan – 50 Tickets

·         Price - $150

·         24x7x365 Support

·         White Labelled

·         Unlimited Servers

·         30 Mins Response Time Assurance

·         3-4 Hours Resolution Time

·         No- Carry forwarding

Order 50 Tickets

 

Plan – 100 Tickets

·         Price - $250

·         24x7x365 Support

·         White Labelled

·         Unlimited Servers

·         30 Mins Response Time Assurance

·         3-4 Hours Resolution Time

·         No- Carry forwarding

Order 100 Tickets

 

Plan – 250 Tickets

·         Price - $500

·         24x7x365 Support

·         White Labelled

·         Unlimited Servers

·         30 Mins Response Time Assurance

·         3-4 Hours Resolution Time

·         No- Carry forwarding

Order 250 Tickets

 

Plan – 500 Tickets

·         Price - $750

·         24x7x365 Support

·         White Labelled

·         Unlimited Servers

·         30 Mins Response Time Assurance

·         3-4 Hours Resolution Time

·         Carry forwarding Feature Included

Order 500 Tickets

 

Plan – 1000 Tickets

·         Price - $1250

·         24x7x365 Support

·         White Labelled

·         Unlimited Servers

·         30 Mins Response Time Assurance

·         3-4 Hours Resolution Time

·         Carry forwarding Feature Included

Order 1000 Tickets